The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast spread was impressive, with a delightful variety of hot and cold options that catered to all tastes.” view full review
Refreshing Pool!
“The swimming pool was clean and well-maintained, providing a relaxing atmosphere that was perfect for unwinding after a busy day.” view full review
Spacious Comfort!
“Our room was not only clean but also incredibly spacious, making it a cozy and inviting place to relax during our stay.” view full review
Great Views!
“We enjoyed fantastic sea views from our spacious balcony, which made our evenings truly memorable.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Room service
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Indoor swimming pool
Beach access
Spa & wellness centre
Facial
Beauty treatment
Massage
Room features
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Harris Promenade,
Douglas,
Isle of Man,
IM1 2RW,
Map view
street view
Harris Promenade,
Douglas,
Isle of Man,
IM1 2RW,
City landmarks
Douglas Harbour
1.0
km
Douglas Head
1.0
km
Tower of Refuge
1.0
km
Douglas Bay
1.5
km
Nobles Park
1.6
km
Douglas
Manx Electric Railway
1.7
km
Gym
National Sports Centre
1.6
km
Fort Anne Rd
Grand Union Camera Obscura
1.9
km
Royal Dr Onchan Pleasure Park
Onchan Raceway Stockcar Racing
2.2
km
Lighthouse
Douglas Lighthouse
2.0
km
Park
Onchan Pleasure Park
2.2
km
Royal Ave
Onchan Park
2.2
km
Douglas
The Nook, Isle of Man
2.2
km
A18
Hillberry Corner
3.7
km
Bulrhenny Richmond Hill
Home of Rest of Old Horses
4.3
km
Transport Headquarters Banks Circus
Isle of Man Steam Railway
5.0
km
Summerhill Glen
4.2
km
Isle of Man
Groudle Glen Railway
4.5
km
Ballakiley Farm Road Port Groudle
Lonan Old Church
5.6
km
Nearby
Museum
Manx Museum
480 m
The Old Vicarage Main Road
A.R.E Motorcycle Collection
590 m
Library
The Tynwald Library
570 m
Nature reserve
Calf of Man Bird Observatory and Nature Reserve
590 m
Restaurants
Jaks Bar & Steak House
240 m
Granville 43 Loch Promenade
New Hong Kong Asian Food Bar
170 m
35 Castle Street
The Tea Junction
260 m
14 Castle Street
Tower Buffet & Restaurant
160 m
Strand Street
Alessandro's
250 m
Victoria Arcade 13-15 Castle Street
Bay Room Restaurant
290 m
Manx Museum Kingswood Grove Kingswood Grove
Greek Food Story
220 m
24 Castle Street
The Mandarin Express
330 m
50 Broadway
Paparazzi Pizzeria
370 m
26 Loch Promenade
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
beautiful rooms
helpful and friendly staff
room temperature
noise from air condition vents
7.4/10
Very good
Rooms
7.0
Location
8.3
Service
7.9
Dining
6.9
Guest reviews
7.4/10
based on 7 reviews
3.5/5
based on 894 reviews
8.1
8.1/10 based on 3415 reviews
#13 of 16 hotels in Douglas based on Tripadvisor
David
United States,
May
2024
7.8/10
I had a mixed experience at the hotel. The rooms were of a high standard, although a bit dark and uncomfortably hot due to the lack of air conditioning or external ventilation. The service was excellent, with friendly and entertaining staff. The location was great, overlooking the bay, but noise from air condition vents and the need for cleanliness were downsides. The dining options were varied but had some room for improvement. Overall, a pleasant stay with a few drawbacks to consider.
Rooms
8.0
The room I stayed in was absolutely beautiful but a bit dark and hot. It would have been perfect if it had better lighting and ventilation.
Service
9.0
The staff were beyond helpful, friendly, and professional. They truly made my stay special.
Location
7.0
The hotel's location on the Promenade overlooking the Bay was excellent, but the noise from air condition vents and cleanliness issues were a bit disappointing.
Dining
7.0
The dining options were plentiful with a good variety, but some items like the bacon and eggs could have been better.
Facilities
8.0
The hotel offered all the necessary facilities for a comfortable stay.
beautiful rooms
room temperature
John
United States,
November
2023
7.2/10
Staying at this hotel was a mixed experience. On the one hand, the room overlooked a beautiful water garden and being near the pool was nice. However, the room layout and distance from the lift could be challenging for those with mobility issues. The service was decent but had some minor issues such as noisy trolleys. The location was excellent for exploring the island and being right on the seafront but lacked clarity on specific amenities. The dining options were tasty but could have more variety, and the facilities were good overall.
Rooms
7.0
The room overlooking the water garden and proximity to the pool were nice, but the layout could be problematic for those with restricted mobility due to the distance from the lift.
Service
6.0
The service was satisfactory, with small issues like noisy trolleys affecting the experience.
Location
8.0
The location was ideal for exploring the island and right on the seafront, perfect for holidaymakers.
Dining
7.0
The dining experience offered tasty options but lacked some variety, especially in terms of bakery products.
Facilities
8.0
The facilities were good overall, with no major complaints.
Harry
United Kingdom,
October
2023
7.2/10
I had a mixed experience at the hotel. The location was great for us attending an event at Villa Marina and being close to town. The rooms were good, but some aspects were not as expected, like the distance from the lift. The service was excellent overall, despite a few unfriendly encounters. The dining had its ups and downs, with a pricey breakfast that could be improved. The facilities were decent, but some areas looked tired.
Rooms
7.0
The rooms were a bit of a trek from the lift and could get hot even with the radiators turned down. However, they were decent, and the 'free' bottle of wine was a nice touch.
Service
8.0
The staff were excellent and very helpful, although there were a few unfriendly interactions. The lady behind the bar stood out as particularly clever and friendly.
Location
8.0
The location was perfect for our needs, being close to Villa Marina and town. However, some areas could use a bit of sprucing up.
Dining
6.0
The dining experience had its ups and downs. The breakfast, although good, came at an extra cost and could be better. The breakfast staff were friendly but a bit intrusive.
Facilities
7.0
The facilities were decent overall, but some areas appeared tired and in need of refreshing.
Guy
United Kingdom,
October
2023
8.2/10
The hotel was cozy and peaceful, offering comfortable rooms with refreshing views of the promenade. The service was exceptional, with a warm and helpful staff who went above and beyond. The location was ideal, situated on the promenade with secure parking and lovely sea views. The dining experience was satisfying, although a more varied selection would have been appreciated.
Rooms
8.0
The rooms were comfortable and kept clean, providing a restful stay with a good view of the promenade.
Service
9.0
The staff were incredibly helpful and friendly, from the breakfast servers to reception, making our stay even more enjoyable.
Location
9.0
The location was excellent, with sea views and friendly staff in every department, albeit the pool being a letdown.
Dining
7.0
The dining options were tasty and varied, although a slightly larger selection of cold meats and cheeses would have been preferable.
Facilities
8.0
The hotel offers a range of facilities, including three lovely restaurants and secure parking, enhancing the overall experience.
Marc
United Kingdom,
June
2023
8.2/10
The hotel is in a prime location with beautiful views of the promenade and sea. The rooms are fantastic, clean, and comfortable, although a bit of a walk down the corridor. The service is outstanding, with exceptionally friendly and helpful staff. The dining experience offers delicious options but could be more budget-friendly. The location is excellent for exploring the town and enjoying the nearby attractions, despite the higher price tag.
Rooms
8.0
The rooms are fantastic, clean, and comfortable, with a lovely view of the promenade and sea.
Service
9.0
The staff are amazing – friendly, attentive, and always willing to help, especially George at reception.
Location
9.0
The location is excellent, right next to the Gaiety theatre and shopping area, a stone's throw from the beach.
Dining
7.0
The dining options are delicious, although slightly on the pricey side. The Manx Kippers are a must-try!
Facilities
8.0
The hotel offers great facilities, such as a comfortable atmosphere for enjoying a tea or coffee on the promenade.
Joseph
United Kingdom,
June
2023
7.2/10
The hotel had spacious rooms with lovely balconies overlooking the gardens and water features in the center, but they were in desperate need of a makeover and the breakfast was overcooked. The service was a mix of short and rude interactions alongside fantastic and helpful assistance. The location was excellent, close to the port, with a theater next door, but some renovations were still ongoing. The dining experience offered an extensive choice of hot and cold foods, but some items were not up to standard. Overall, a place with potential but needing improvements.
Rooms
6.0
The rooms were spacious, clean, and tidy, with a lovely balcony overlooking the gardens and water features.
Service
7.0
The service had moments of being short and rude, but also included fantastic and helpful interactions.
Location
8.0
The location was excellent, close to the port, with a theater next door and a short distance to the town center.
Dining
7.0
The dining experience offered an extensive choice of hot and cold foods, but some items were overcooked.
Facilities
8.0
The hotel offered various facilities, including a pool and a convenient location near the town center.
Tommy
United Kingdom,
May
2023
7.2/10
The hotel is situated in a prime location, overlooking the beach and with a playpark nearby. The rooms initially needed attention but after requesting, we were relocated to a very satisfactory room. The property could benefit from a renovation as the current rooms show signs of wear and tear.
Rooms
5.0
The rooms are in dire need of an upgrade with a tiny, mouldy shower, worn carpets, and a dated appearance.
Service
7.0
The staff were attentive and accommodating, although they could have been more welcoming upon arrival.
Location
9.0
The location is excellent, right on the promenade with views of the beach and convenient access to local amenities.
Dining
7.0
The dining experience was good overall, with a variety of hot dishes available, but some service hiccups were encountered.
Facilities
8.0
The property offers ample facilities for guests, including a dining area and a bar serving breakfast.
Cresta Court Hotel
Exeter Court Hotel
Voco Grand Central Glasgow By Ihg
Hilton London Tower Bridge
Copthorne Hotel Slough Windsor
Crowne Plaza Newcastle - Stephenson Quarter By Ihg
New York Marriott Marquis
Doubletree By Hilton London - West End
Voco Leicester By Ihg
Three Ways House Hotel
Doubletree By Hilton Lincoln
Leonardo Hotel Milton Keynes